New Support Options for Collaborative Project Management applications that feature DWF
Customer Support Manager, Abel Murietta, reports that the new Autodesk Support Services for Collaborative Project Management (CPM) Page is Now Available on Autodesk.com. Our global help desk will be providing support for Buzzsaw, Constructware, and Streamline in North America, UK, Australia, Hong Kong, and Japan. Other resources are available for Autodesk Design Review. Subscribers to Buzzsaw and Streamline are entitled to a copy of Autodesk Design Review.
For Buzzsaw, Constructware, and Streamline, users will notice 3 boxes on the right side of the pages:
- Contact a Support Expert – This allows customers to reach CPM support depending on their geographical location by phone or web support which will directly issue a ticket number upon submission.
- Download the Data Sheet – This is collateral that customers can use to learn more about our support service offerings to new and existing customers.
- Scheduled Maintenance Information – This provides information on the times we conduct maintenance and updates to our servers.
DWF is a key ingredient of the CPM products. A variety of support options are available for them.
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In the "on-demand" world of Buzzsaw, Constructware, and Streamline we find that our support is a clear differentiator from our competition.
Support is very important business for us as a company and we continue to invest heavily in the support arena to ensure that our customers are successful with our solutions.
By having a model that allows customers to choose the service offerings that best suits their business model, we are able to provide a more customizable approach to support.
It's been exciting having the opportunity to work with our customers across the globe and look forward to supporting the "on-demand" world and innovative products offerings such as Autodesk Design Review which works cohesively with our solutions.
Regards,
abel
Posted by: Abel Murrietta | January 12, 2007 at 04:16 PM