Number of Copies Irrelevant?

This subject has been raised several times over by customers as well as internal staff and I thought it would make for a great article.

So, the problem involves users of Autodesk Design Review who wish to print a DWF multiple times and increase the number of copies accordingly in the Print dialog window. Despite the setting, the printer only produces a single set.

Sriram Gopalakrishnan, one of our skilled DWF Engineers, recently replied to the very same issue as follows: "ADR queries the printer driver to see if it supports printing multiple copies. If so ADR lets the driver do it, if not ADR prints multiple copies by printing the same data multiple times. The latter is less efficient and hence is done only when the driver doesn't support it. In some cases we can get incorrect information from the printer driver. Your situation appears to be this. You may want to check to see if there is an updated driver. That might fix the problem."

I second Sriram's opinion, that this is likely to be system printer driver related. Many of the print issues we see are related to the driver and a simple update gets the user going again.

Have you seen similar issues? Did updating the system printer driver resolve this or other, similar issues? Share it with us!

--Volker