When opening 3D DWF files on some less-powerful computers, Autodesk Design Review 2011 may stop responding, triggering a Customer Error Report. The issue is a known conflict between Design Review’s 3D rendering engine and an older, integrated graphics chipset from Intel. It seems more common on computers running Windows XP—most likely because those machines are older and are more likely to have the conflicting chipset.
Specifically, we’ve seen this behavior on Tablet PCs when trying to open 3D files from Autodesk Buzzsaw, to import 3D JT files, to embed 3D DWF files in Microsoft Word, PowerPoint, and Internet Explorer, and when trying to change the display driver in Design Review 2011 in the Options dialog box.
If you experience this behavior, here’s the workaround.
- Restart Design Review 2011.
- In Design Review, click the application button > Options.
- On the Model tab, in the View Settings group, from the Driver drop-down list, select Software (OpenGL)
- Click OK.
Alternatively, you can disable the display adapter's hardware acceleration on the computer itself. If a solution is found, we’ll be sure to post it to this blog.
A word of "thanks" to Chris Blocher for writing the article for us.