Beyond the Paper

Navisworks FLEXnet & Licensing Problem Solutions Available Now

Our licensing team has posted two new updates to the product support site.

• FLEXnet Licensing Side-by-Side Hotfix

This Hotfix repairs a problem that occurs during the side-by-side installation of two different licensing products. During the installation of stand-alone licensing products with previously installed network licensing products, an error occurs indicating that the installation failed.

You can find the Hotfix and additional information here

• Failure to check out a license when running a network product on the same machine as the network license server

You configured a machine to be a network license server and then installed an Autodesk product on the same machine.  When you launch the product, it tries to check out a network license and fails. 

On Windows, the FLEXnet Finder dialog displays and, when dismissed, is followed by a license error dialog displaying the error code [-15.570.36]. In the Mac OS, a license error dialog displays the same error code but it does not display a FLEXnet Finder dialog.

This happens on all operating systems where an IPv6 stack is installed.

You can find the solution and additional information here.

Please let us know should the above solutions not resolve stated issues for you.

Thank you.

Autodesk Navisworks 2010 Service Pack 1 Available

The Autodesk Navisworks 2010 Service Pack 1 can be applied to these Autodesk products on all supported operating systems and languages:

• Autodesk Navisworks Freedom 2010
• Autodesk Navisworks Review 2010
• Autodesk Navisworks Manage 2010
• Autodesk Navisworks Simulate 2010

The Service Pack 1 addresses the following problems:

• Clash Detective. Camera now transitions more smoothly between clash results.
• Object Animation. When adding a key frame to the end of an animation the object movement now
  remains consistent.
• Comments window. The ID column in the Comments window is now labeled Comment ID.
• Hyperlinks and Smart Tags. Autodesk Navisworks now remembers Hyperlinks and SmartTags visibility settings between sessions. New Show Hyperlinks and Show SmartTags options have been added to the Options Editor (Interface node).
• Sectioning. The section bar slider now maintains correct settings when user switches between viewpoints.
• Collaboration. When using the collaborate function all window states now remain consistent.
• AutoCAD Interoperability.
  AutoCAD elements are now correctly displayed on the Properties tab of the Selection Tree window.
  Installing Autodesk Navisworks 2010 no longer causes issues with AutoCAD VBA customizations.
• Inventor Interoperability. You can now view Inventor 'surface models' in Autodesk Navisworks.
• IFC Interoperability. Improved support for IFC 2X2 files. Missing components and misplaced Geometry issues are now resolved.
• Revit Interoperability.
  Structural usage text designated in Revit is now displayed in Autodesk Navisworks.
  Window and door openings are now supported when exporting NWC files from Revit.
  Revit models modelled in mm now appear the correct size in Autodesk Navisworks.
• AutoCAD Visual LISP. Visual LISP feature of AutoCAD 2008 and 2009 now functions correctly after Autodesk Navisworks 2010 is installed.

You can download the Autodesk Navisworks Service Pack 1 here.

Please let us know should the above stated issues not be addressed on your system, once the service pack has been succesfully applied.

Thank you.

Error: "adlmPITSetProductInformation failed"

Some users have come across the "adlmPITSetProductInformation failed" during the installation of one of Autodesk's 2010 based products.

The message "adlmPITRemoveProductInformation failed" indicates a possible corruption in the "ProductInformation.pit" file.  The solution to this problem is to manually remove the file and to repeat the installation process.

You can find the "ProductInformation.pit" in the following location:

Microsoft Windows XP
C:\Documents and settings\All Users\Application Data\Autodesk\ADLM\ProductInformation.pit

Microsoft Windows Vista
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit

Please let us know should this solution not resolve this particular issue for you.

Thank you.

Navisworks Installer Error

When you try to install Navisworks, the installer lists Navisworks as already being installed, even though it is not. As a result, you cannot proceed and install Navisworks.

This problem can occur with Navisworks Manage 2010, Navisworks Manage 2009, Navisworks Review 2010, Navisworks Review 2009, Navisworks Simulate 2010 and Navisworks Simulate 2009.

An incomplete uninstall can sometimes leave residual registry keys that may cause the Navisworks installer to detect incorrectly that Navisworks has already been installed.

In order to resolve this issue, you must remove the following key from the Windows Registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\39497741D131AAB48BF792993B746F9A

Once completed, you can proceed with the installation.

Note: Problems caused by improperly editing the Windows Registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base.

Please let us know should you come across this issue and be unable to resolve it.

Thank you.

Navisworks 2010 Language Packs

Language Packs are now available for download for Navisworks Manage 2010, Navisworks Simulate 2010, Navisworks Review 2010 and Navisworks Freedom 2010.

The following languages are offered as part of the updates:

• German
• Spanish
• French
• Italian
• Japanese
• Korean
• Portuguese Brazilian
• Russian
• Chinese

Autodesk Navisworks Manage 2010 Multilingual Windows Patch

Autodesk Navisworks Simulate 2010 Multilingual Windows Patch

Autodesk Navisworks Review 2010 Multilingual Windows Patch

Autodesk Navisworks Freedom 2010 Multilingual Windows Patch

Please send us any comments, feedback or suggestions you may have.

Thank you.

Autodesk Navisworks 2010 - Incorrect Window Element Export

Users of Autodesk Navisworks 2010 may have noticed that window elements do not export correctly from Revit Architecture 2010 and Revit MEP 2010.

It appears that surfaces are exported without openings, windows display opaque and bounding boxes are also making their way across unforeseen. Additionally, three small boxes are created next to the wall - without ever being in the original drawing in the first place.

Root cause to all of this seems to be that non visible, yet present entities, are included.

The issue affects Autodesk Navisworks Manage 2010, Autodesk Navisworks Review 2010, Autodesk Navisworks Simulate 2010 and Autodesk Navisworks Freedom 2010.

The Autodesk Navisworks team has created a HotFix to address this particular problem. Users can download the HotFix here.

Please send us any comments, feedback or suggestions you may have.

Thank you.

 

Navisworks File Open Error

Users may experience difficulties when attempting to open Navisworks 2010 files in earlier versions of the product.

At this point, users will be presented with a message when a model from a future version is loaded into a previous version. The message could match the one shown here or may be similar.

We recommend the following workaround to our customers:

You should load the model in the version it came from or ask the sender of the file to go to "File > Save As" and save the file as an earlier version of the file.

Note: The problem mainly occurs with NWD files but can occur with NWF and NWC files.

Please share any feedback or comments you may have.

Thank you.

Navisworks - Recommended Graphics Cards

In order to ensure that Navisworks runs as efficiently as possible, you need to have a compatible graphics card installed correctly on your computer. The widely adopted graphics standard, OpenGL®, is used to generate graphics in Navisworks. You have the option to generate graphics in Navisworks without using OpenGL, by turning off hardware acceleration. However, tests have shown that using OpenGL hardware acceleration in Navisworks is faster than relying solely on the software.

Because all of Navisworks 3D graphics are processed using OpenGL, the only requirement to ensure a graphics card is compatible with Navisworks is to check that it fully supports the OpenGL 1.5 standard or later versions. Most new or recent graphics cards from the major graphics vendors, such as NVIDIA and ATI, meet this requirement.

There are two types of graphics cards commercially available: workstation and consumer. Workstation graphics cards are much higher priced than consumer cards, because they generally offer more stable drivers and are tested and optimized to work across a wide range of leading CAD applications. Examples of current workstation quality graphics cards include NVIDIA Quadro® FX and ATI FireGL™.

Consumer graphics cards are usually relatively inexpensive. However, they are generally optimized for video games, and it is necessary that you install the latest driver versions as they are released. Examples of current consumer quality graphics cards include NVIDIA GeForce® FX and ATI Radeon™.

Autodesk performance testing has found that Navisworks performs well on both workstation and consumer graphics cards, with neither offering any performance advantage over the other. It is strongly recommended that you buy the best card your budget can afford and keep the drivers up to date.

If you are planning on purchasing a consumer graphics card, ensure that you download the latest drivers from the vendor's website, because the drivers provided on the installation CD included with the graphics cards are commonly out of date. If you are considering purchasing a workstation graphics card, verify that your computer meets the requirements of the card.

Note: The enclosed recommendation is based on tests with Navisworks 2009. We will provide an updated version for later product releases, if applicable.

Feedback, comments or suggestions? Please let us know.

Thank you.