We now had several customers who experienced and subsequently reported the following.
Autodesk Design Review 2010 does not start at all. The timer appears for a second when double clicking the icon or executable, but nothing else. Users also noted that the DesignReview.exe does not appear in the process list of the Windows task manager.
Oddly enough, the problem came down to a conflict with Adobe Acrobat Pro Extended and it's feature "Capture CAD Modules".
All customers that did have both, Autodesk Design Review 2010 as well as Adobe Acrobat Pro Extended installed could resolve the issue using these steps:
- Go to the Windows Control Panel
- Select the Uninstall feature
- Choose Adobe Acrobat Pro Extended
- Select Modify
- Expand Adobe 3D
- Choose "Capture CAD Modules"
- Select "This feature will not be available"
Please let us know should you be affected by the above, meet the criteria but cannot resolve the issue by using the outlined steps.
Thank you.
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I have the same issue with ADR 2010, but I don't have Adobe Acrobat Pro Extended installed.
Posted by: Dave Wolfe | February 25, 2010 at 04:54 PM
Thank you for the feedback.
We will look into this and be in touch as soon as we have an update for you.
Posted by: Volker Joseph | February 26, 2010 at 08:58 AM
I have been pulling my hair out, trying to resolve the same problem. Thank God I saw this Blog. Cured the problems immediately. THANK YOU-THANK YOU-THANK YOU
Posted by: Kevin Schamberger | February 27, 2010 at 07:26 PM
thank you for your help. Autodesk Design Review 2010 failed to launch, followed your advice and... problem solved. thanks
Posted by: Orlando | March 05, 2010 at 06:20 AM
Great tip! I had a similar problem but no Acrobat Pro products. I finally traced it to the native Windows 7 display driver. Once I installed a driver from the graphics card mfr. (nvidia), ADR 2010 worked perfectly in Windows 7 (32-bit). Any idea when ADR will be officially supported in Win7?
Posted by: ITABWODI | March 09, 2010 at 04:31 PM