We now had several customers who experienced and subsequently reported the following.
Autodesk Design Review 2010 does not start at all. The timer appears for a second when double clicking the icon or executable, but nothing else. Users also noted that the DesignReview.exe does not appear in the process list of the Windows task manager.
Oddly enough, the problem came down to a conflict with Adobe Acrobat Pro Extended and it's feature "Capture CAD Modules".
All customers that did have both, Autodesk Design Review 2010 as well as Adobe Acrobat Pro Extended installed could resolve the issue using these steps:
- Go to the Windows Control Panel
- Select the Uninstall feature
- Choose Adobe Acrobat Pro Extended
- Select Modify
- Expand Adobe 3D
- Choose "Capture CAD Modules"
- Select "This feature will not be available"
Please let us know should you be affected by the above, meet the criteria but cannot resolve the issue by using the outlined steps.