Recent Design Review Uninstall/Install Issues Related to Microsoft Visual C++

Autodesk Design Review customers are having trouble uninstalling and installing the latest three versions of our software because of Microsoft Visual C++.

Uninstall Issues

Some Autodesk Design Review uninstall issues are related to a recent Microsoft Windows fix (KB2538424 “Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update”). After applying that fix, customers report seeing these error messages when trying to remove Autodesk Design Review 2010, 2011, or 2012.

Additionally, customers are reporting that the Microsoft Visual C++ 2010 Service Pack 1 Redistributable is also triggering error messages when trying to uninstall Autodesk Design Review 2012.

Suggested Solutions

If you’re having difficulty uninstalling Autodesk Design Review 2010, 2011, or 2012 due to these Microsoft Visual C++ errors, the Design Review Software Development Team has developed an Autodesk Design Review Uninstall Tool that you can use. Download the Autodesk Design Review Uninstall Tool from this blog. When you run it, the tool will attempt to uninstall Autodesk Design Review 2010, 2011, and 2012 for you.

In cases where the Autodesk Design Review Uninstall Tool cannot uninstall the product, follow these manual steps.

When uninstalling Autodesk Design Review 2010, 2011, or 2012, and the error message shows “Microsoft Visual C++ 2005 SP1 redistributable is required…”:

1. Download the “Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)” file directly from the Microsoft website and install it.
2. Uninstall Autodesk Design Review.

When uninstalling Autodesk Design Review 2012, and the error message shows “Microsoft Visual C++ 2010 distributable is required…”:

1. Uninstall “Microsoft Visual C++ 2010 x86 Redistributable – 10.0.40219”.
2. Download the “Microsoft Visual C++ 2010 Redistributable Package (x86)” file directly from the Microsoft website and install it.
3. Uninstall Autodesk Design Review.
4. Optional: (Other programs may depend on this.) Download the “Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)” file directly from the Microsoft website and install it.

Install Issues

In some cases, Microsoft Visual C++ 2010 distributable is also preventing customers from installing Autodesk Design Review 2012.

Suggested Solution

1. Uninstall “Microsoft Visual C++ 2010 x86 Redistributable – 10.0.40219”.
2. Download the “Microsoft Visual C++ 2010 Redistributable Package (x86)” file directly from the Microsoft website and install it.
3. Install Autodesk Design Review 2012.
4. Optional: (Other programs may depend on this.) Download the “Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)” file directly from the Microsoft website and install it.

For more detailed information about installing and uninstalling Autodesk Design Review, please visit the Autodesk Design Review discussion group.

Comments

[David Yankowski]

Your Autodesk design review uninstal tool is really not an option when you have and enterprise environment. Currently we use XP-SP3 with all security updates. We use Microsoft SCCM to deploy and remove software and repackaging every time there is an issue is not possible. Will the Design Review package be fixed so that it will install or uninstall with when the latest security patch for VisualC++2005 Redistributable is installed? http://support.microsoft.com/kb/2538242

[Chris Blocher]

Hi David, the ADR 2012 hotfix resolves this issue. You can download and use the new MSI from here http://www.autodesk.com/designreview-updates

[Paul Wolf]

Hi there,

is there a way to run the uninstall tool silent? Tried with the known switches /s /q /silent and /quiet but didnt work. it is always asking for an input "press any key to proceed".

This is needed by a large customer to implement that tool in an image.

Any chance to have that added?

[Chris Blocher]

At present this little tool does not support silently running. We created a wishlist item for this request.

[Rick]

Great information,thanks for sharing!